Q: Can you make chips and cracks invisible?
A: No. However, we can repair windshield chips or cracks to make them 75% or 90 % less visible.
Q: Do you offer free mobile service to my home or place of work?
A: Yes. As a courtesy to our customers, we perform most of our installations on a mobile basis at no extra charge. We would be happy to come to your home or place of business so that you don't need to set aside an entire day for the work to be performed.
Q: How soon can your technician be at my home or office?
A: We are able to offer most customers same-day or next-day services. If you call ahead to schedule an appointment, we will try our best to serve you at your preferred time.
Q: Do you work with insurance companies?
A: Yes. Bauer's AUTO GLASS is an approved vendor with all major insurance companies.
Q: Do you guarantee your work?
A: Absolutely! We guarantee our work 100% against manufacturer's defects, stress cracks, and leaks.
Q: Can you replace my auto glass if it is raining?
A: In most cases, we do. We provide tents to our installers that will cover the work area for most vehicles and keep the work area dry.
Q: What is OEM glass?
A: OEM (original equipment manufacturer) glass is the glass that was manufactured by a company that was contracted to make the glass for a vehicle manufacturer. We purchase most of our glass from PPG™, one of the leaders in the industry and OEM provider for several car manufacturers. When you call shops for pricing, you are not comparing apples to apples as they say if a particular shop is using cheap after-market glass and materials.
Q: Do you replace more than just windshields?
A: Yes. We replace door, vent, quarter, and back glasses, and basically all the glass in your vehicle.
Read more to learn about proper auto glass installations.